Ideal Development
Terms like "service development" or "service modeling" can be daunting for the entrepreneur whose business is growing. Success leads to strain as the business processes that got you here start to fray around the edges as your business begins to scale.
Pricing:
Initial Implementation: Fee For Service
Ongoing Service Development: Subscription
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The mindsong service maturity model allows you to take a simplified approach to describing your services starting with what you know best: What you sell today. A sequence of questions leads you through a simple, yet powerful abstraction of your service and you've begun a sophisticated process of iterative refinement guaranteed to improve your service margins and lower your stress.
The ideal Service Catalog puts you in control of the process.
The mindsong Service Maturity Model promotes the continuous engineering of your Service Attributes to improve your delivery efficiency:
- Activity - The least mature services track activities. While still valuable, the first service transformation shifts from activities to results.
- Workflow - A sequence of activities by role.
- Checkpoint - A formal measure of workflows still dominated by time & materials. For many services, this is a perfect result measure. For others, finer-grained results yield much greater value.
- Document - Unstructured, but data driven service result: Summaries, Reviews, Recommendations, Reports.
- Database - Fully Structured, data driven service result.
- Technology - Software as a Service. Self-service checkpoints generate documents and database results driven entirely by software.